TELEVUE Service and Consulting Support
TELEVUE prides itself on delivering a superior customer service experience. Following installation, a support team reviews the system and performs a myriad of quality assurance to ensure optimum performance. Customer service interviews are conducted after the system is launched to obtain feedback and assure customer satisfaction. Through the use of our Customer Care Center support software tools, adjustments and/or conflicts are documented for continuous product and process improvements. We prioritize our development efforts to integrate new and emerging technologies based on the needs of our customers.
Consultation Services Guide You From Beginning to End
Let TELEVUE's experience guide you in any one of the following areas:
- Distribution System Installation or Upgrades
- 2009 Federally-Mandated Digital Conversion
- High Definition Televisions
- Multi-Dwelling Unit (MDU) Signal Broadcasting
- DIRECTV Programming Packages
- Assisted Living Low-Cost Programming Alternatives
- Closed Circuit Television
- Maintenance and Service Options
Trained Professionals Deliver Certified Technical Support
All TeleVue customers reap the benefits of professional and courteous staff members who provide technical support 365 days per year. Whether you are requesting upgrades, programming changes or a complete system overhaul, you will have piece of mind knowing that our dedicated field technicians are SBCA Certified. Our Customer Care Center works diligently, along with a nationwide network of field technicians, from 7:00 a.m. to 9:00 p.m. to offer your property maximum support in the rare event of equipment issues or service outages. TELEVUE understands that a signal or equipment failure can have a dramatic impact on guest satisfaction. We strive to ensure that it never happens.
Service Agreements Ensure Worry-Free Operation
Service agreements offer TeleVue customers added peace of mind. From the onset of your project, a Regional Service Manager guides the customer service experience with upfront visibility and easy access. Semi-annually, customer satisfaction surveys are conducted to fine tune our processes and identify any areas for improvement. A service agreement with TeleVue is an ideal solution.
Locked-in Pricing helps lodging facilities achieve annual budget goals and avoid unexpected repair costs.
Priority Service moves your request to the front of the line with quicker response times. Emergency service is available 7 days per week.
Routine Maintenance extends the life of your investment.
Product Repair and Replacement protects your system for up to 5 years!* Most replacement parts for headend systems and name-brand televisions are warehoused at our corporate office to minimize lengthy downtime.
* Excludes natural disasters, theft or vandalism.
Want to know more?
Visit our Frequently Asked Questions page for more information. Check back from time to time as we are always adding new questions and answers!